Refund policy
Overview
At VelvetFloor.space, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery on eligible purchases.
By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.
Return Eligibility
To qualify for a return:
- The return request must be submitted within 30 days after delivery.
- The item must be returned in acceptable condition.
- Proof of purchase is required.
- The item must not be intentionally damaged or altered.
- Returned items should include all original components whenever possible.
Free Returns
We provide free return shipping on eligible returns worldwide.
To begin a return, please contact our customer support team using the contact information provided below. Once your request is reviewed, detailed return instructions will be provided.
Refund Process
After we receive and inspect the returned item, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing typically takes between 5–10 business days, depending on your financial institution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the issue and offer an appropriate solution, which may include a replacement, exchange, or full refund.
Order Cancellations
Orders may be canceled before shipment. Once an order has been processed and shipped, cancellation may no longer be possible.
Contact Information
Email: VentonDedesma87@hotmail.com
Phone: +1 (806) 283-2117